Myndful Psychology collects and holds personal health information about you.
The health information we collect enables us to properly assess, diagnose, treat your illnesses and be proactive in your health care needs. The information we may ask you may be very personal but not having this information may restrict our capacity to provide you with the standard of mental health care that you expect.
All members of the team involved in your care will have access to your personal information.
This means we may use and disclose the information you provide in the following ways:
Our goal is to ensure that your information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information, we have about you been not accurate, complete or up-to-date, contact us and we will use all reasonable efforts to correct the information.
The storage, use and, where necessary, the transfer of personal health information will be undertaken in a secure manner that protects client privacy.
The Australian Privacy Principles (APP) requires us to take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials stored and those generated in hard copy. Even if you discontinue with the practise, there are requirements to keep client information for as long as required by law i.e. seven years or more after your last appointment depending on your age. All staff are required to respect and maintain the confidentiality of personal information and the privacy of all clients.
As a client of Myndful Psychology, we may disclose your personal information to:
We may also use and share aggregate or non-personally identifying information about clients for market analysis, research, marketing or other purposes. We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent.
Your health data is stored on an Australian compliant server. Authorised personnel are allowed secure, verified access to this data to aid in the provision of services to you. Despite taking appropriate measure to protect personal information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk. If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it.
If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable. If the breach relates to the My Health Records Act, we may disclose your personal information to the My Health Records System Operator under s 73A of that Act.
You can modify your browser to prevent cookie use but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
You are not obliged to provide us with your personal information. However, if you choose not to provideMyndful Psychology with your personal details such as name, address, date of birth etc., we may not be able to provide you with the full range of our services.
You can request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions).
Myndful Psychology could refuse access if:
If access is refused on the grounds of serious threat to the client's life or health, you may request a second opinion - this process is described in the Complaint Handling Process section.
The psychologist may choose not to provide access where:
Where there are direct inconsistencies between the Victorian Health Records Act and the Commonwealth Privacy Act, the Commonwealth law will prevail.
You do not have to give reasons for requesting access. The privacy legislation does not require immediate handing over of a record or session report. Access should however be provided within a reasonable time (no longer than 45 days to 30 days).
If you request access to a session result (whether before the psychologist has had the opportunity of consulting with you, or after) the psychologist should handle this situation in accordance with usual clinical practise. A hard copy of reports may be given to you after session with your psychologist.
If you request more detailed access, for example a copy of the entire file or a chance to view a large portion of the file, this would normally require written application for access as described below. If the client requests a copy of the file, then Myndful Psychology must comply an accurate summary can only be supplied.
The original records are the property of the independent health practitioner and accessible to Myndful Psychology. There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained. You can only be given access to your record while the treating practitioner is present, to explain and discuss the record. This will be charged at a normal fee of a session. No client will be allowed unsupervised access to their record.
The request should initially be referred to the client's regular psychologist, who will determine whether the information can be provided 'simply, freely and easily', or whether to ask the client to complete a written request for access to their clinical records.
Where the psychologist decides that a more formal level of access is required, the psychologist shall ask the client to write to Myndful Psychology specifically requesting what they require.
If the client needed to see the psychologist for other reasons this could perhaps be dealt with during a standard session. If the client did not need to see the psychologist a standard fee (described below) would apply.
Psychologists may be obliged to disclose client information relating to adverse outcomes to their Clinical Defense Organisation, insurer, clinical experts or lawyers, without obtaining client consent, so long as the disclosure is within the reasonable expectations of the client.
Your psychologist would usually be the first appropriate person to discuss any complaints. Most issues can be resolved simply through discussion between you and your psychologist.
Only on failure to reach common ground would the Privacy Commissioner be asked to investigate a complaint.
Contact details for Privacy Commissioner:
Contact Details for the Health Complaints Commissioner are: